How do I return my product?

When returning any item, please include the packaging slip and the RMA number. Items must be returned in original packaging and in a re-sellable state, or additional replacement charges will apply.

Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carry a manufacturer's warranty.

For Credit Card Orders:
Your credit card will be credited the amount of the purchase, less shipping charges, within 1-2 weeks of receipt of the returned merchandise.

For Orders Paid by Check:
A refund check will be sent to the billing address for the amount of the purchase, less shipping charges, within 1-2 weeks of receipt of the returned merchandise.
The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund.

When returning merchandise we recommend using UPS or insured Parcel Post for your protection. Please also insure the merchandise during shipping. The Alternative Energy Store will not accept damaged merchandise for return.